ServiceNow

This document describes the Dataworkz connector configuration required to access Service Now.

To setup a connected app, refer to the following steps.

Steps to create ServiceNow Instance

1. Go to developer.servicenow.com and click on Create New instance.

   
2. A new instance creation will be triggered that will take some time to initialise.

   
3. Once completed a new instance will be created with username and password assigned. Copy these credentials to be used while setting up configuration in Dataworkz.

   
4. Click on Open Instance to open private service now instance created.

Steps to create Service Now connected app

Following are the steps required for setting up private connected app and to use it in Dataworkz.

1. Go to private Service Now instance created for e.g. https://dev188373.service-now.com and click on create “All” menu option. Search “Application Registry” and click on the link after search.

   

1. On Application Registry page, click on New option to create new connected app.

   

1. Enter following redirect URL for private connected app.

   1. https://<Dataworkz application domain>/dataworkz-web/restApi/oauth/servicenow/get_oauth_token (alternatively you can get the same from Dataworkz Service Now configuration setup)

2. Provide other details to create connected app. Once submitted, edit the created connected app to get client id and secret.

3. Copy client id, secret and private instance url that need to be used while configuring connected app in Dataworkz.

Configure Service Now connector in Dataworkz

1. Login to Dataworkz Application

2. Goto Configuration -> SaaS Applications -> ServiceNow

3. Click the + icon to add a new configuration

4. Provide the following information to create ServiceNow configuration.

   1. Client Id - Client id of ServiceNow connected app

   2. Client Secret - Client secret of ServiceNow connected app

   3. Service now Instance Url - Url of ServiceNow private instance created

1. Custom App already created

   1. Select "Yes" if connected app has already been created.

   2. Select "No". Screen with the redirect URL would pop-up. Copy the redirect URL and goto setup Service Now connected app to complete the configuration.

2. Enter the Workspace name

3. Enter the Collection name

4. Select the appropriate Scope from the dropdown

5. Click on save button to save the configuration. System will prompt for Service Now credentials. Use username and password created under steps 3 of “Service Now instance setup”. Click on login after providing credentials.

System will prompt to allow connecting to private instance. Allow this setup to complete the Dataworkz configuration for service now.

Newly created connector would show up in the list of ServiceNow configurations